Frequently Asked Questions

• Purchased Merchandise for inspection (new and unused)*
• Original Receipts
• Passport / Visa/ INE
• I-94/ Entry Stamp / ESTA/ Global Entry
• Flight or Transportation Information

Yes, anyone is eligible for a Sales Tax refund as long as the purchased items are exported and proper exportation procedures are followed. The US Constitution Article 1 Section 9 Paragraph 5 guarantees “No Tax or Duty shall be laid on Articles exported from any State.” Example: Christmas gifts taken to family overseas or a US Citizen living abroad may qualify.

*Please Note: Cartier, Mont Blanc, Officine Panerai and Van Cleef & Arpels purchases are not eligible to be processed for U.S. Passport holders.

A U.S. passport and boarding pass indicating you will be traveling beyond the territorial limits of the United States. These documents must be presented on the day of departure and verified at an airport location of TaxFree Shopping.

Yes, you will need to provide the Bill of Lading from the air cargo or ocean freight carrier. The Bill of Lading must meet specific requirements in order for us to process. Please contact info@taxfreeshopping.com for more information.

Yes, only purchases made within 30 days* of your departure from Texas are eligible. TaxFree Shopping must also process your refund within this time frame.

*Some restrictions apply. Please see WHEN SHOULD PURCHASES BE MADE? for details.

No, original documents must be present at time of processing.

• Online orders must be shipped to a Texas address or picked up in a Texas store. For online order pick up purchases, please print a copy of your emailed receipt to include with the retailer receipt provided to you.
• Tracking information may be needed to prove the customer took possession of the items within 30 days of departure from Texas.

• Must be the final proof of sale provided by the store to the consumer, whether they are in physical or electronic format, that is not marked as duplicate, reprint or as an internal store copy.
• All receipts must show that the sale was made in a Texas store or shipped to a Texas address, date of purchase, amount of Texas sales tax charged and paid, and purchased item description.

The Texas law requires a physical home address for exportation records. Fill in your physical home address on page 1, include P.O. Box under the Alternate Payment Address section on page 2. If you are a foreign passport holder you must provide a foreign physical address.